Questions, answered honestly

Three to six months when stored properly. Close the lid tightly after every use and keep the jar in a dark, cool, non-humid place. With that care, many customers find their jar stays good for well over a year.

Because there are no synthetic preservatives in it. That is the trade-off of a five-ingredient, food-grade formula — and the reason every jar is handcrafted at the time you order rather than stored on a shelf.

Grapeseed oil, coconut oil, xanthan gum, beeswax and distilled water. Nothing else, unless you request a custom scent.

Yes. Custom scent options are available on request — just describe what you'd like in the order form and we'll confirm whether we can craft it before you pay.

Customers use it for eczema, psoriasis, rashes, redness, skin allergies and general inflammation. It is a cosmetic moisturising balm, not a medicine.

We confirm your order and total by email first. You can then pay by Interac e-Transfer to abdulsalamabdulghani1@outlook.com, or ask for an emailed invoice. Your balm is made fresh once payment is confirmed.

Yes — postal mail delivery is available. An extra shipping fee applies and is always confirmed in writing before you pay. Local pickup or hand delivery avoids the fee.

Please do not use the product if you are allergic to any listed ingredient. We recommend a small patch test on the inner forearm before first full use, and stopping immediately if any irritation appears.

Yes. Retail stores, wellness clinics, spas and boutique vendors can apply on our Become a Seller page for wholesale pricing and terms.